Company Information:

• Brand Name: Pimpon

Returns:

We’re committed to the quality of our products. If you’re not completely happy with your Pimpon purchase, you may return it within 30 days from purchase. Plus, enjoy a one-year guarantee on all our items.

Eligibility for Returns:

• Time Frame: Returns are welcome within 30 days from purchase.
• Condition: Items must be unused, in original condition, with all packaging.

How to Return Items:

• Return Approval: We’ll review and provide an RA number and instructions.

Returning Items:

• Shipping Cost: You cover the return shipping, unless the item is faulty or our mistake.
• Packing: Ensure items are well-packed for their return journey.

Refunds:

• Timing: We aim to process refunds within 2 business days of receipt.
• Method: Refunds are issued to the original payment method.

Exchanges:

Currently, we don’t offer direct exchanges. Please return the item and make a new purchase.

Damaged Goods:

Contact us immediately at contact@pimpon.shop if an item is defective or damaged.

Gifts:

Gift returns will receive a gift certificate once processed. Purchasers receive a refund.

Questions:

For more assistance, reach out at contact@pimpon.shop.