Order Handling: At Pimpon, we aim for efficiency. Your order will be packaged and ready to ship within 3 business days.

Shipping Times: Our standard domestic delivery window is 4 to 7 days post-handling.

Free Shipping: Pimpon delights in offering free standard shipping across the U.S., no minimums.

International Shipping: We ship to selected countries with rates based on destination and weight. Customers are responsible for customs fees.

Order Tracking: You’ll receive a tracking number via email to monitor your order’s journey.

Returns: Your satisfaction is our priority. Items can be returned within 30 days for a full refund.

Return Conditions: Returns must be in original condition. Damaged or used items are non-returnable.

Return Process: Contact us at contact@pimpon.shop for return authorization and instructions.

Return Shipping Costs: Return shipping fees are the customer’s responsibility.

Refunds: We process refunds within 5 business days upon receipt and inspection of the return.

Shipping Delays: We strive to minimize delays, but some situations like weather or carrier issues are beyond our control. We appreciate your patience in these instances.

Contact Us: Questions? Reach out to us via email at contact@pimpon.shop or phone at +212 780687904, or visit https://pimpon.shop/contact for assistance.